Refurbished items include remote installation assistance, on-call technical support, and a one-year warranty which covers repair or replacement by 323.tv. This plan includes next day parts replacement, 8×5 telephone support (normal business hours), 24×7 test sites, upgrades and updates, user training. New items require the purchase of a one-year manufacturer service agreement with Polycom. EagleEye Director II takes video conferencing and conference room web cameras to the next level, with people tracking technology as it automatically zooms.
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